External Privacy Notice
Introduction
At Radio Jamaica Limited (RJL), we value your privacy and are committed to safeguarding your personal information. This Privacy Notice is designed to inform you about how we collect, use, disclose, and protect your data. It outlines your rights concerning your personal information and the choices you can make about how it is used. We take your privacy seriously and adhere to all applicable data protection laws and regulations to ensure your data is handled with the utmost care and transparency. Please take a moment to familiarize yourself with this Privacy Notice, as it explains our practices and responsibilities in relation to your personal information. Your trust is important to us, and we are dedicated to maintaining the confidentiality and security of your data.
Please read the following privacy notice to understand the processing, collection, sharing, protection, and your rights associated with your personal data.
Who We Are
RJL is the leading media organization located in Jamaica. It is widely recognized for its contributions to the country’s broadcasting and journalism landscape. RJL operates in various multimedia formats, including radio, television, and online platforms. With a commitment to delivering news, entertainment, and informative content to its audience, RJL has established itself as a trusted source of information and entertainment in Jamaica. The company’s history and influence in the media industry reflect its dedication to providing quality programming and staying at the forefront of media innovation. It is our mission to serve the Jamaican community by providing accurate, timely, and unbiased news, as well as engaging entertainment, through various multimedia platforms, and to do so we collect and use personal data that you provide.
For the purposes of this notice, we act as the “data controller.” We take on this role as we determine how your personal data is used and processed.
We have appointed a Data Protection Officer to assist with questions, requests, and complaints regarding this privacy notice and the collection and processing of your personal data. For details on how to contact us, see the Contact Information section at the end of this notice.
Data We Collect
We have access to any data that you voluntarily provide via email, telephone, forms, radio and television broadcasting, online platforms, news and entertainment, advertisements and marketing, events and promotion announcements, chat functions, user registration, newsletter sign-up, contests, surveys, and other interactions while visiting with us or using our services.
Through these means, we collect the following types of data:
| Full name | Location |
| Phone number | Marital Status, Birth & Death Certificate |
| Email address | Payment details/Billing information |
| Address | Communication data |
| Date of birth | Purchase History |
| Gender | Business contact |
| Nationality | Demographic data |
| ID numbers such as Driver’s License number and/or Passport number | Device typeOnline user behavior |
| Information about any complaints, enquiries, and communication you make with us | Data ConsumptionCustomer InterestsBrowser cookiesIP AddressesPhotos and VideosOthers |
How We Use Your Data
Your personal data may be used for the following purposes:
- Customization of content and user experience.
- Identifying you when you visit our locations.
- Identifying you when you visit our website (http://www.1spotmedia.com/ ) and others.
- Advertisement purposes
- Storytelling
- Account set up and administration
- Conducting polls, surveys, and contests
- Internal research and development
- Legal obligations
- Internal audits
- Fulfillment of obligations outlined in any agreements with users
- Gathering feedback and opinions on our provided services
- Notification to users of changes to our services
- Responding to your requests and comments
- Processing your transactions
Legal Basis of Processing
We process personal data at RJL to fulfill the contractual obligations between RJL and individuals for various services, such as subscription management, payment processing and premium content delivery. This processing is mandatory for the performance of the contract.
In addition, we engage in the processing of personal data for the legitimate interests such as audience analytics, user engagement to improve content recommendations, marketing, research, and business development purposes, granted that these interests do not override the rights, interests, and freedoms of the individuals involved.
Moreover, we may seek and process personal data for other specific purposes with your consent, aligning with legal requirements and regulations. You retain the right to withdraw your consent for processing particular types of data, as detailed in the relevant sections below. Our commitment to compliance ensures that our data processing activities are transparent, secure, and in accordance with applicable laws governing RJL.
We also process personal data for other purposes with consent, but you have the right to withdraw consent to processing for specific purposes, as outlined below.
Specific Data Use
To subscribe to our premium, TVOD and Pay-Per-View content on 1SpotMedia, a registered user must provide contact information (such as name) and financial information (such as credit card number and expiration date). This data is used for billing and to fulfill your order. If there are issues with the order, we may use this information to contact you.
To use our Giftcard feature on the 1SpotMedia website, a registered user must provide contact information (such as name) financial information (such as credit card number and expiration date) and a user created gift code. This data is used for billing and to fulfill your order. If there are issues with the order, we may use this information to contact you.
To subscribe to eGleaner and Jamaica Star daily publications (through our websites), a registered user must provide contact information (such as name, email address, telephone number), financial information (such as credit card number and expiration date), age and gender. This data is used for billing, to fulfill your order, suggest appropriate content, audience analytics and research. If there are issues with the order, we may use this information to contact you. Additional information may also be collected through our subscription email (subscriptions@gleanerjm.com).
To respond to queries and concerns from our radio stations such as Fame 95FM, Hitz 92FM, Power 106FM, website, a guest must provide contact information (such as name, email address, phone number) the department to which the guest is writing and their queries (i.e., message).
To fully access Television Jamaica’s website, you, as a user, can voluntarily register for an account by completing a registration form. Certain data is collected during this process, including your name, email address, gender, and a password. This data is used to contact you, suggest appropriate products and services, and improve your user experience.
Additionally, a registered user on our TVJ’s website may upload photos of individuals for our birthday club greeting.
To advertise with us through our online platforms and/or printed media, personal data may be collected through both physical and electronic forms as well as through our advertising emails (i.e., golsales@gleanerjm.com and advertising@gleanerjm.com). This data is required to enter into a contractual agreement between RJL and our clients and to fulfil your order.
Personal data may be used without knowledge or consent in situations when legally required or permitted, or when personal data has been anonymized or pseudonymized so it is no longer associated with the user. This means we have removed personal identifying information so the data we’re left with cannot be tied back to you as an individual.
How We Share Your Data
Personal data may be shared with regulators in Jamaica in compliance with legal regulations and instructions.
Personal data may also be shared with third parties when it is necessary to provide services to users, and/or for other legitimate interests. Third parties include service providers, strategic partners, our auditors, legal advisors, relevant industry self-regulatory bodies, others where permitted by law and other members of RJL’s network.
Third parties that may access personal data are fulfilling the following services: web hosting, order/purchase fulfillment, IT and cloud services, advisory services, and others. These parties do not retain, share, or use personal data beyond the defined purpose of fulfilling the service.
We share only aggregated demographic data with our partners and advertisers. This data is not linked to the identity of any individual user.
How Long We Store Your Data
We will only retain personal data for the duration necessary to fulfill the purposes for which it was collected. Personal data may also be retained for longer periods if it is solely for archiving purposes in the public interest, scientific or historical research purposes, or statistical purposes. When defining the appropriate retention length, we adhere to relevant legal requirements, such as the Jamaica Data Protection Act. You may contact us at 32 Lyndhurst Road, Kingston 5, contact@rjrgleaner.com to get more information on our Retention Policy.
Consequences of Data Processing
While we strive to protect your personal data, it is important to be aware of the potential consequences of data processing:
- Privacy Risks: Despite robust security measures, there is a risk of data breaches that could lead to unauthorized access to your personal data.
- Unwanted Marketing: If you opt-in for marketing communications, you may receive promotional materials that you might not find relevant.
- Identity Theft: In the unlikely event of a data breach, there is a risk of identity theft or fraud.
- Regulatory Actions: Non-compliance with data protection laws could result in regulatory actions against us, which may affect our service delivery.
Consequences of Not Providing Personal Data
Providing your personal data is necessary for us to process your requests, provide our services, and comply with legal obligations. If you choose not to provide the required personal data, we may not be able to:
- Deliver Services: We may be unable to provide the services or products you have requested.
- Communicate Effectively: We may be unable to communicate with you regarding your inquiries, orders, or service updates.
- Meet Legal Obligations: We may be unable to comply with our legal obligations, which could result in our inability to continue our business relationship.
- Enhance User Experience: We may be unable to offer personalized services or improve your experience on our platform.
- Ensure Security: We may be unable to ensure the security and integrity of our services and your personal data.
How We Protect Your Data
Securing your data, both digital and paper based, is a priority for us. We have implemented appropriate safeguards to prevent personal data from being lost, misused, accessed, altered, or disclosed by unauthorized parties.
We collect credit card information when you place an order via our credit card processor. This data is encrypted and secured throughout its transmission. Secure web access can be verified by the lock icon in your internet browser address bar and by the use of “https” at the beginning of the web address, where the “s” indicates a secure connection.
Employees and third parties are provided only with personal data on a need-to-know basis and only the minimum amount they require to complete their specific job. All employees are also subject to confidentiality agreements and undergo annual training on the proper handling of sensitive data.
Procedures have been developed and tested to handle a potential data breach. These procedures are designed to ensure affected individuals and regulators are notified of the breach and damage can be minimized.
Use of Cookies
Cookies are used on our websites for various purposes. These “cookies” are data elements stored on your hard drive that allow us to improve your usage of our website. By using a cookie to identify you, you do not necessarily need to log in with a password more than once from the same browser, saving you time when accessing our site. In addition, we use cookies for advertising products based on your usage history, storing and managing your preferences on the website, enabling content, and generally analyzing your usage. Usage of cookies may be linked to your personal data on the website. For more information, see our cookie policy.
Your Rights Regarding Your Personal Data
We aim to maintain data that is accurate and up to date, while also ensuring that only the minimum data required to facilitate your stay with us is captured and used.
In certain instances, you have the legal right to the following:
- Request all data we have collected about you, if any.
- Request correction to the personal data we have collected about you.
- Object to the processing of personal data.
- Request transfer of your personal data.
- Opt out of contact with us at any time.
- Express any concern about any data we have collected about you.
To exercise these rights, please contact us via the email or phone information provided below in the “Contact Information” section.
For some personal information requests, we may need to verify your identity before fulfilling your request. To verify your identity, we will collect information from you, including, to the extent applicable, your name, government identification number, date of birth, contact information, your account information, answers to security questions (where applicable), or other personal identifying information. We will match this information against information we have previously collected about you or against information available from consumer reports to verify your identity and to respond to your request. Information collected for the purpose of verifying your request will only be used for verification and to respond to your personal information request.
Unsubscribe form promotional emails
If you no longer wish to receive marketing or promotional emails from us, please click the unsubscribe or manage subscriptions link included in the footer of every promotional email we send or contact us directly as provided in the Contact Us section of this Notice.
Information from Social Media Services
RJL allows you to create an account and log in to use the Service through Facebook’s Third-party Social Media Service. If you decide to register through or otherwise grant us access to a Third-Party Social Media Service, we may collect Personal data that is already associated with your Third-Party Social Media Service’s account, such as your name, your email address, your activities, or your contact list associated with that account.
You may also have the option of sharing additional information with RJL through your Third-Party Social Media Service’s account. If you choose to provide such information and Personal Data, during registration or otherwise, you are giving the RJL permission to use, share, and store it in a manner consistent with this Privacy Notice.
Children’s Privacy
Our service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided Us with Personal Data, please contact us. If we become aware that we have collected Personal Data from anyone under the age of 18 without verification of parental consent, we take steps to remove that information from our servers.
If we need to rely on consent as a legal basis for processing your information and your country requires consent from a parent, we may require your parent’s consent before we collect and use that information.
External Links
On our website, you may encounter links to other websites. Be aware that we are not responsible for the content or privacy practices of these other sites. We encourage all users to read the privacy notices of any other sites that collect your personal data.
Contact Information
For any questions, concerns, or requests to exercise your rights outlined in this privacy notice, please contact us via email at dpo@rjrgleaner.com, phone at 1 876 260-4551 or mail us at:
Data Protection Officer
7 North Street, Kingston
Changes to This Privacy Notice
This privacy notice was last updated on December 1, 2023
We may update Our Privacy Notice from time to time. We will notify you of any changes by posting the new Privacy Notice on this page. We will let you know via email and/or a prominent notice on our service, prior to the change becoming effective and update the “Last updated” date of this Privacy Notice.
A simplified version of this privacy notice can be found on our website at https://www.1spotmedia.com/#!/privacy-policy
Data Protection Fee Schedule
| ITEM | FEE |
| Provision of information on the logic involved in automated decision-taking (section 6 (2) (d)) | $1,000.00 per 5 MB |
| Provision of personal data pursuant to a data subject access request | Electronically-FreePer paper copy- $100.00 per page By audio or video-$1000.00 |
| Transmission of personal data to another data controller | Electronically-Free |